Privacy Policy

1 Information We Collect

In operating the mega63 platform, we collect various types of information from our members. Collecting this information is necessary to enable us to provide a safe, fair and responsible service to all users.

Information you provide directly:

• Full name as shown on your identity card (MyKad)
• Date of birth, for age verification (21 years and above only)
• Valid email address and mobile phone number
• Account password in hashed form
• Payment method details such as your e-wallet account number or banking details for transaction verification purposes
• Identity verification documents when required for the Know Your Customer (KYC) process

Information collected automatically:

• IP address and general location information (country or state)
• Device type, operating system and web browser used
• Session data, activity logs and platform usage patterns
• Cookie information and device identifiers

2 Purpose of Data Collection and Processing

mega63 processes your personal data only for legitimate purposes that are clearly stated. We will not use your information for unrelated purposes without obtaining your separate consent.

• Account management: Creating, verifying and managing your member account, including the login process and two-factor authentication.
• Transaction processing: Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency securely and accurately.
• Fraud prevention: Detecting and investigating any suspicious activity, account misuse or unauthorised access attempts.
• Legal compliance: Meeting statutory obligations under laws relating to gambling, anti-money laundering and data protection.
• Customer support: Enabling our 24/7 support team to provide effective assistance in Malay and English.
• Service communications: Sending technical notices, security updates and important information relating to your account.
• Marketing: Contacting you about promotions and offers — only if you have given consent to receive such communications.

3 How We Protect Your Information

mega63 takes a layered approach to protecting members' personal data. We invest in robust security infrastructure and follow protocols aligned with industry standards.

All communications between your browser and our servers are protected by the latest TLS protocol. Account passwords are stored in hashed format using a strong hashing algorithm — we do not store passwords in plain text. Sensitive financial data is handled through payment channels that comply with international security standards.

Internally, access to user data is strictly controlled based on the principle of least privilege — staff may only access the information needed to carry out their duties. All access is logged and subject to regular audits by our security team.

4 Sharing Information with Third Parties

mega63 does not sell, rent or trade members' personal information to any third party for marketing purposes. Data sharing only occurs in the following limited circumstances, and solely for legitimate purposes:

• Payment processors: The e-wallet, banking and cryptocurrency platform providers we use require certain information to process your transactions. They are subject to their own privacy policies and confidentiality agreements with us.
• Gaming technology providers: Game platform and back-end system providers that support mega63's operations may receive limited technical information required for technical purposes only.
• Statutory authorities: When required by law, court order or a valid request from an enforcement body, we may need to disclose certain information. We will notify you if permitted by law to do so.
• Business transfers: In the event of any merger, acquisition or asset transfer, member information may be transferred to a successor entity — with advance notice given to members.

All third parties that receive data from us are bound by confidentiality agreements and are required to protect that data to the same or higher standard than we apply.

5 Cookies and Tracking Technologies

mega63 uses cookies and equivalent tracking technologies to improve the user experience, analyse usage patterns and maintain the security of your login session.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as login session management and security. They cannot be disabled without affecting platform usability.
• Performance cookies: Collect data on how users interact with the website to help us improve the overall user experience.
• Functional cookies: Store your preferences such as language, display settings and login information so you do not need to re-enter them on each visit.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the mega63 platform.

6 Data Retention and Deletion

mega63 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After account closure or upon your request, we will delete or anonymise your data within a reasonable period.

There are certain categories of data that may need to be retained longer due to legal obligations — for example, financial transaction records that are required to be kept under anti-money laundering laws and licensing regulations. In such cases, data will be held in isolated systems and accessible only for compliance purposes.

Once the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered.

7 Your Rights as a User

As a mega63 member, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights promptly and transparently.

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right of rectification: If any information we hold is inaccurate or out of date, you have the right to request its prompt correction.
• Right of erasure: In certain circumstances, you may request that your personal information be deleted from our systems — subject to legal obligations that may require us to retain certain records.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out before the withdrawal.
• Right to data portability: You may request that your data be provided in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our support team via 24/7 live chat or by email. We will process your request within a reasonable period and inform you of the outcome.

8 Changes to This Privacy Policy

mega63 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, technological developments, legal requirements, or feedback from members.

Any material changes will be communicated to members via their registered email or through a notice prominently displayed on the mega63 platform before the changes take effect. The "Effective date" at the top of this policy will be updated to reflect the latest version.

Your continued use of the mega63 platform after any changes to this Privacy Policy will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using our services.

9 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our team.

The mega63 customer support team is available to assist you 24 hours a day, 7 days a week through two main channels:

• Live Chat: Available directly in your member account — the fastest way to get an immediate response in Malay or English.
• Email: Send your enquiry to [email protected]

For requests relating to personal data such as access, correction, or deletion, please include your account number and a brief description of your request when contacting us. This will help us process your request more quickly and accurately.